Privacy policy

Last updated: 20 October 2026

This privacy policy describes how Solution-Group (the “website”, “we”, “us” or “our”) collects, uses and discloses personal data when you visit www.solution-group.net (the “website”), use our services, make a purchase there or otherwise communicate with us regarding the website (together the “services”). For the purposes of this privacy policy, “you” and “your” refer to you as a user of the services, regardless of whether you are a customer, a website visitor or another person whose information we have collected in accordance with this privacy policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this privacy policy from time to time, among other things to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised privacy policy on the website, update the “Last updated” date and take any other steps required by law.

How we collect and use your personal data

In order to provide the services, we collect, as listed below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information collected about you to communicate with you, to provide or improve the services, to comply with any applicable legal obligations, to enforce any applicable terms of service and to protect or defend the services, our rights and the rights of our users or others.

What personal data do we collect?

The type of personal data we receive about you depends on how you interact with our website and use our services. When we use the term “personal information”, we are referring to information that identifies you, relates to you, describes you or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

The information you provide to us directly through our services may include:

Contact details, including your name, address, phone number and email address.

Order information, including your name, billing address, delivery address, payment confirmation, email address and phone number.

Account information, including your username, password, security questions and other information used for account security.

Customer support information, including the information you include in your communications with us, for example when you send a message through the services.

Some features of the services may require you to provide certain information about yourself directly to us. You may choose not to provide this information. However, this may mean that you cannot use or access these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the services (“usage data”). For this purpose, we may use cookies, pixels and similar technologies (“cookies”). Usage data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the services.

Information received from third parties

Finally, we may receive information about you from third parties, including from vendors and service providers who collect information on our behalf, for example:

Companies that support our website and services, such as Shopify.

Our payment processors, which collect payment information (e.g. bank account, credit or debit card information, billing address) in order to process your payment, fulfil your orders and provide you with the products or services you have requested, in order to perform our contract with you.

When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries and cookies.

All information we receive from third parties is treated in accordance with this privacy policy. See also the section below, Third-party websites and links.

How we use your personal data

Provision of products and services. We use your personal data to provide you with the services and to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications relating to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functionalities relating to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data in accordance with its privacy policy and consumer privacy policy.

Marketing and advertising. We may use your personal data for marketing and advertising purposes, for example to send marketing and advertising messages by email, SMS or post and to show you advertisements for products or services. This may include using your personal data to better tailor the services and advertising on our website and other websites. If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Art. 6(1)(f) of the General Data Protection Regulation (GDPR).

Security and fraud prevention. We use your personal data to detect, investigate or take action in response to possible fraudulent, illegal or malicious activity. If you choose to use the services and register an account, you are responsible for the security of your account login credentials. We strongly recommend that you do not share your username, password or other access details with third parties. If you believe that your account has been compromised, please contact us immediately. If you are resident in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, pursuant to Art. 6(1)(f) GDPR.

Communicating with you and improving our services. We use your personal data to provide you with customer support and to improve our services. This is in our legitimate interest in being able to respond to you, provide you with effective services and maintain our business relationship with you, pursuant to Art. 6(1)(f) GDPR.

Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with providing our shop via Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and our services (including storing your actions and preferences), to carry out analytics and to better understand user interaction with the services (in our legitimate interest in administering, improving and optimising the services). We may also permit third parties and service providers to use cookies on our website in order to better tailor the services, products and advertising on our website and other websites.

Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies via the browser controls. Please note that removing or blocking cookies may adversely affect your user experience and may cause some of the services, including certain features and general functionality, not to work properly or to become unavailable. In addition, blocking cookies cannot completely prevent us from sharing information with third parties, such as our advertising partners.

How we share personal data

In certain circumstances, we may share your personal data with third parties for the purpose of performing a contract, for legitimate purposes and for other reasons subject to this privacy policy. These circumstances may include:

with vendors or other third parties who provide services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).

with business and marketing partners in order to provide services to you and to advertise to you. Our business and marketing partners use your data in accordance with their own privacy policies.

If you instruct us, request us or otherwise give us your consent to share certain information with third parties, for example to send you products or through your use of social media widgets or login integrations, with your consent.

with our subsidiaries or otherwise within our group of companies, in our legitimate interest in running a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to summonses, search warrants and similar requests), to enforce any applicable terms of service and to protect or defend the services, our rights and the rights of our users or others.

We disclose the following: the following categories of personal data and sensitive personal data about users for the purposes set out above under “How we collect and use your personal data” and “How we disclose personal data”:

Categories of personal data:

Identifiers such as basic contact details and certain order and account information
Commercial information such as order information, purchase information and customer support information
Internet or other similar network activity, such as usage data
Geolocation data, e.g. locations determined via an IP address or other technical means

Categories of recipients:

Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates

We do not use or publish them without your consent or for the purpose of drawing inferences about your personal data.

With your consent, we share personal data for the purpose of carrying out advertising and marketing activities as follows.

In the past 12 months, we have “sold” and “shared” (as these terms are defined in applicable law) personal data for the purpose of carrying out advertising and marketing purposes as follows.

Category of personal data – Categories of recipients:

Identifiers such as name, email address and phone number: Business and marketing partners
Commercial information such as records of products or services purchased: Business and marketing partners
Usage data: Business and marketing partners

Third-party websites and links

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on these websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of those third-party platforms, without any restriction as to its use by us or by third parties. Our inclusion of such links does not automatically constitute an endorsement of the content of such platforms or of their owners or operators, except as disclosed in the services.

Children’s data

The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are the parent or legal guardian of a child who has provided us with their personal data, you can contact us using the contact details below and request the deletion of that data.

As of the effective date of this privacy policy, we have no actual knowledge that we “share” or “sell” (as these terms are defined in applicable law) personal data of persons under 16 years of age.

Security and retention of your data

Please note that no security measures are perfect or impenetrable and that we cannot guarantee “perfect security”. In addition, the information you send us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on various factors, for example whether we need the data to manage your account, to provide the services, to comply with legal obligations, to resolve disputes or to enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute and apply only in certain circumstances. In certain cases, we may refuse your request to the extent permitted by law.

Right of access/information: You may have the right to request access to the personal data we hold about you, including details of how we use and share your data.

Right to erasure: You may have the right to request the erasure of the personal data we hold about you.

Right to rectification: You may have the right to request the correction of inaccurate personal data we hold about you.

Right to portability: You may have the right to receive a copy of the personal data we hold about you and, in certain circumstances and subject to certain exceptions, to request the transfer of this data to a third party.

Right to object to sale, sharing or targeted advertising: You may have the right to instruct us not to “sell” or “share” your personal data, or to object to the processing of your personal data for purposes that qualify as “targeted advertising” within the meaning of applicable data protection laws. Please note: if you visit our website with the “Global Privacy Control” opt-out preference signal enabled, we will, depending on your location, automatically treat this as a request to object to the “sale” or “sharing” of information for the device and browser you use to visit the website.

Restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal data.

Withdrawal of consent: Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.

Right to appeal: If we refuse to process your request, you may have the right to appeal against our decision. You can do this by replying directly to our refusal.

Managing communication preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option shown in our emails to you. If you unsubscribe, we may still send you non-promotional emails, for example about your account or your orders.

You can exercise these rights as indicated on our website or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we must obtain proof from the agent that you have authorised them to act on your behalf. In addition, we may need you to confirm your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have complaints about the way we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal against our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the European Economic Area (EEA), you will find a list of the competent data protection supervisory authorities here.

International users

Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data is also processed by employees and by external service providers and partners in these countries.

When we transfer your personal data to countries outside Europe, we rely on recognised transfer mechanisms such as the standard contractual clauses of the European Commission or equivalent contracts of the competent UK authority, unless the data is transferred to a country that has been found to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, please call us or email us at office@solution-group.net, or contact us at Trisolve GmbH, Technologiestraße 11/12, 4341 Arbing, Austria.

For the purposes of applicable data protection laws, and unless expressly stated otherwise, we are the controller of your personal data.